FAQ

Yes. All travellers receive dedicated emergency contacts before departure.

Yes, we can arrange meet-and-greet services at Saudi airports.

Contact us directly — we’ll assist with flight changes, hotel extensions, or emergency arrangements. Some changes may be subject to cost.

Yes, our team is available around the clock.

You can contact our 24/7 support team via WhatsApp or phone.

Popular apps include Uber, Careem (taxis), Haramain Train app, Google Maps, and local food delivery apps.

Yes, but keep it in original packaging and carry a doctor’s prescription if required.

Yes, most hotels offer free Wi-Fi, though speed varies.

The Saudi Riyal (SAR). ATMs and card payments are widely accepted.

Yes, with international roaming. Alternatively, buy a local SIM card for cheaper rates.

Yes. Modest dress is required: men in long trousers, women in loose clothing and abayas.

Essentials include: Ihram clothes (for men), modest clothing, prayer items, comfortable footwear, power adapters, and travel-sized toiletries.

Yes, older travellers may require specialised policies with wider medical coverage.

Yes, most policies include COVID-19 cover and hospital treatment abroad.

Typical policies cover medical emergencies, cancellations, lost luggage, and flight delays.

We can arrange comprehensive travel insurance for you, or you may arrange your own.

Yes. Travel insurance is highly recommended for all trips.

Yes, we arrange guided ziyarah tours in Makkah, Madinah, and beyond.

Yes, UK travellers can perform Umrah with a Saudi tourist eVisa.

Yes, each traveller requires a separate visa.

Yes, women can now travel without a male guardian, provided they meet visa requirements.

Hajj is the compulsory pilgrimage during specific dates, while Umrah can be performed anytime.

Not Yet, we aim to provide authorised Hajj packages with flights, accommodation, and guided services in the near future, stay tuned.

Prices vary by season, hotel, and airline.

Umrah can be performed year-round, but the busiest times are Ramadan and school holidays.

Yes, most hotels offer family suites or connecting rooms.

Yes, subject to availability and additional cost.

Many hotels offer breakfast or half-board options. We’ll confirm details before booking.

Yes, you can request a hotel within walking distance of the Haram.

Yes, we provide packages ranging from 3-star budget stays to 5-star luxury hotels near the Haram.

We work with top international chains including Hilton, InterContinental, Fairmont, Swissôtel, Pullman, Mövenpick, and more.

Yes, private or shared transfers are available from Saudi airports to hotels.

You must check for schedule changes with the airline. If there are changes or cancellation it must be dealt with the airline directly.

Yes, subject to airline availability.

Yes. Direct flights are available from London, Manchester, and Birmingham to Jeddah, Madinah, and Riyadh.

Yes, we work with Saudi Airlines, British Airways, Qatar Airways, Emirates, and other major airlines.

Yes, we book flights as part of our packages.

Visa extensions are subject to Saudi regulations. It’s best to plan your stay in advance.

Yes, we can arrange Saudi eVisas for tourism.

Yes, but they require their own visa and must travel with a guardian.

You’ll need a valid UK passport (minimum 6 months validity), recent passport photo, and completed application form.

Visas usually take 3–7 working days, depending on the type. In some cases it can take longer.

Yes, we handle the full Umrah visa application process on your behalf.

Yes. UK citizens need a Saudi visa for Umrah, Hajj, or tourism.

We’ll arrange alternative flights or accommodation depending on circumstances of the cancellation we may be able to change this at no extra service charge.

Refunds depend on airline and hotel policies, but we’ll always support you to secure the best possible outcome.

All payments are processed through secure banking and card systems with full receipts provided.

Yes, cash payments are accepted at our UK office.

No — we don’t charge additional fees for card payments.

Yes. Flexible payment plans are available for selected packages.

We accept bank transfers, debit/credit cards, and secure online payments.

Yes, we offer deposit options and instalment plans (subject to terms).

No hidden fees. Our prices are fully transparent, covering flights, hotels, and services.

Your flight tickets, hotel vouchers, and visa documents will be sent securely via email and WhatsApp.

Yes. Many of our customers prefer booking via WhatsApp or a quick phone call for convenience.

We’ll need your passport details, travel dates, number of travellers, and accommodation preferences.

You can book by phone, email, or WhatsApp. Simply share your preferred dates and requirements, and we’ll send you package options.

Yes. We can arrange last-minute Umrah packages and urgent travel, though prices may be higher and hotel/flight options limited.

For the best prices and availability, we recommend booking 3–6 months in advance, especially for Ramadan and Hajj season.

Absolutely. Our travel advisors guide you on visas, best travel dates, packing lists, local customs, and hotel choices before you book.

Yes. Whether you’re travelling as a family, couple, student group, or large community group, we can tailor packages to match your budget, preferences, and travel dates.

Our core expertise is Saudi Arabia travel, including Umrah, Hajj, and cultural tourism. We also arrange trips to Dubai, Qatar, Bali, and other destinations frequently chosen by UK travellers.

We are a UK-based travel service specialising in Umrah, Hajj, and Saudi Arabia tourism packages. We arrange flights, hotels, visas, transport, and guided experiences, making your journey stress-free from start to finish.