Privacy Policy

Information We Collect

We may collect personal information that you provide directly to us when you make inquiries, request quotations, or make bookings. This may include your name, email address, phone number, WhatsApp number, billing and delivery addresses, payment information, passport details, visa details, travel preferences, and any other information necessary to provide our services.

We also collect non-personal information automatically through our website, including IP address, browser type, device information, and browsing behaviour to improve our website and services.

How We Use Your Information

We use your personal information to process bookings, communicate with you regarding your travel arrangements, respond to inquiries, provide quotations, issue invoices, and send confirmations. We may also use your information to improve our services, personalise your experience, provide customer support, and comply with legal obligations.

With your consent, we may send marketing communications about special offers, promotions, or updates regarding Saudi Hop services. You may opt-out of marketing communications at any time.

Sharing Your Information

We may share your personal information with trusted third-party suppliers necessary to fulfil your booking, including airlines, hotels, transport providers, tour operators, and visa service providers. We do not sell your personal information to third parties.

We may also share information to comply with legal obligations or protect our rights and property.

Communication Channels

By contacting us via WhatsApp, email, phone, or text, you consent to our processing of your personal information for the purpose of responding to your requests, managing bookings, and providing our services. Communications over these channels are subject to this Privacy Policy.

Cookies and Tracking

We use cookies and similar technologies on our website to improve your browsing experience, analyse website traffic, and provide personalised content. You can manage your cookie preferences via your browser settings, although this may affect certain website functionalities.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce agreements. Once no longer required, personal data is securely deleted or anonymised.

Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or delete your personal information. You can also object to or restrict certain types of processing. To exercise your rights, please contact us using the contact information below.

International Transfers

Where necessary, we may transfer your personal information to service providers located outside the UK. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at info@saudihop.com.